Metrics and KPI Case Studies

Popular Case Studies


Essex Police - Measures

Essex Police is one of the United Kingdom's largest non-metropolitan police forcesresponsible for policing the county of Essex, in the east of England...

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Tesco - Customer Performance

Tesco PLC British-based international grocery and general merchandising retail group.The company is the third largest retailer in the world measured by profits, has over 6,500 stores and employs more than 475,000 people...

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HMRC: Making Performance Management Work

Her Majesty's Revenue and Customs, or HMRC for short, is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, and the administration of other regulatory regimes including the national minimum wage...

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Office for Nuclear Regulation

The Office for Nuclear Regulation (ONR) is responsible for regulation of nuclear safety and security across the UK. The ONR is a non-statutory agency of the Health and Safety Executive (HSE) that employs about 400 people...

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Motor Neurone Disease Association: Measuring & Managing Not-For-Profit Performance

The Motor Neurone Disease (MND) Association is a charity that funds and promotes global research into MND and provides support to people affected by MND in England, Wales and Northern Ireland...

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Durham Constabulary: Managing Police Performance To Deliver Success

Durham Constabulary is a UK police force responsible for policing the county of County Durham and the local authority of Darlington. Today, Durham Constabulary employs just under 3,000 people and has an annual budget of 112 million...

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