Performance Management Case Studies

Popular Case Studies


Audit Scotland: Building a One-Page Strategy Map to Drive Performance Accountability and Improvement

Audit Scotland is an independent public body responsible for auditing Scotland's public organisations.Audit Scotland was created in 2000 to provide the Auditor General and the Accounts Commission with the services that they need to check that public money is spent properly, efficiently and effectively...

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CQI: Managing and Measuring Strategy

The Chartered Quality Institute (CQI) is the chartered professional body with the mission of advancing the practice of quality management in all sectors. The CQI has a Royal Charter, is a registered charity and has about 20,000 members...

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Deloitte: Reinventing Broking Performance Management

Deloitte Touche Tohmatsu Limited, or Deloitte for short, is one of the ‘Big Four’ accounting firms and the world’s largest professional services firm. The company has over 244,000 employees and has its operational headquarters in New York City, US...

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RBGE: Executing And Measuring Public Sector Strategy

The Royal Botanic Garden Edinburgh (RBGE), which was founded in the 17th century as a physic garden, is a world-renowned centre for plant science, horticulture and education...

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Ministry of Works (Bahrain): Creating A Public Sector Performance Framework

The Kingdom of Bahrain is an island state in the Persian Gulf. It has a population ofabout 1.3 million people and is one of the fastest growing and freest economies in the Arab world...

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Royal Air Force: Making Strategy And Key Performance Indicators Relevant

The Royal Air Force (RAF) is the aerial warfare force for the United Kingdom. The roles of the RAF include to protect the UK from the air, provide intelligence, and provide mobile air power...

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Essex Police: Fewer But More Meaningful Performance Indicators

Essex Police is one of the United Kingdom's largest non-metropolitan police forces responsible for policing the county of Essex, in the east of England. With almost 6,000 employees serving an estimated population of 1.72 million, Essex Police operates across an area of 1,405 square miles...

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Tesco: Measuring Customer Performance & Gaining Insights From The Clubcard Data

Tesco PLC British-based international grocery and general merchandising retail group. The company is the third largest retailer in the world measured by profits, has over 6,500 stores and employs more than 475,000 people...

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The FBI - Implementing a SMS

The Federal Bureau of Investigation (FBI) is the national security service of the United States, which has both intelligence and law enforcement responsibilities and employs over 30,000 people...

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Belfast: Strategy, Goals & Metrics For Managing A City

Belfast is the capital and largest city of Northern Ireland. Located on the River Lagan, it has a population of over 330,000 people. The city has undergone substantial economic growth and commercial development since the political unrest it has seen in the past...

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Kent and Essex Police

The Kent and Essex Police Forces Support Services Unit delivers shared services to the two territorial UK police forces in the areas of Finance, HR, IT, Transport, Procurement, Estates and General Services. The organisation employs about 1100 employees that are based in both Kent and Essex...

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Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare is a National Health Service Foundation trust that provides healthcare services across one of the largest geographical areas of any NHS trust in England. The Trust carries out around 1.4 million appointments with patients, treats around 167,000 patients in emergency departments...

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Motor Neurone Disease Association - Measuring & Managing Not-For-Profit Performance

The Motor Neurone Disease (MND) Association is a charity that funds and promotes global research into MND and provides support to people affected by MND in England, Wales and Northern Ireland. The MND Associate has 9,000 members, over 7,000 active volunteers and around 170 paid staff...

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Tesco: Evolving The Strategic Performance Framework

Tesco PLC British-based international grocery and general merchandising retail group.The company is the third largest retailer in the world measured by profits, has over 6,500 stores and employs more than 475,000 people...

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RQIA: Building a Strategy Map for Health and Social Care Regulation

The Regulation and Quality Improvement Authority (RQIA) is the independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland, and encouraging improvements in the quality of those services...

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