Written by

Bernard Marr

Bernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity. He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations. He has a combined following of 4 million people across his social media channels and newsletters and was ranked by LinkedIn as one of the top 5 business influencers in the world.

Bernard’s latest books are ‘Future Skills’, ‘The Future Internet’, ‘Business Trends in Practice’ and ‘Generative AI in Practice’.

Generative AI Book Launch
View My Latest Books

Follow Me

Bernard Marr ist ein weltbekannter Futurist, Influencer und Vordenker in den Bereichen Wirtschaft und Technologie mit einer Leidenschaft für den Einsatz von Technologie zum Wohle der Menschheit. Er ist Bestsellerautor von 20 Büchern, schreibt eine regelmäßige Kolumne für Forbes und berät und coacht viele der weltweit bekanntesten Organisationen. Er hat über 2 Millionen Social-Media-Follower, 1 Million Newsletter-Abonnenten und wurde von LinkedIn als einer der Top-5-Business-Influencer der Welt und von Xing als Top Mind 2021 ausgezeichnet.

Bernards neueste Bücher sind ‘Künstliche Intelligenz im Unternehmen: Innovative Anwendungen in 50 Erfolgreichen Unternehmen’

View Latest Book

Follow Me

Balanced Scorecards: Improving B&B With The BSC

2 July 2021

Balanced scorecard delivers improvements to the Indiana bed and breakfast industry – starting with its websites.

Anyone staying in a bed & breakfast operation in Indiana might notice a marked improvement in future – in their website, at least. And the new commitment to quality improvement in the state’s B&Bs is thanks to one thing – the balanced scorecard.

The Journal of Travel & Tourism Marketing reported in 2004 that an exploratory study had been carried out involving the balanced scorecard (BSC).

Authors used accepted balanced scorecard theory

They study’s authors used the balanced scorecard approach to conduct a study of the state’s B&B websites, rating them in four different areas – in line with accepted balanced scorecard theory.

The balanced scorecard areas were:

  • User-friendliness: how easy to use the site was
  • Site attractiveness: how good it looked
  • Marketing effectiveness: how successful it was likely to be at generating revenue
  • Technical aspects: how efficiently and successfully it worked

A team of trained balanced scorecard evaluators looked at 20 websites for organisations affiliated to the Indiana B&B Association (IBBA) – demonstrating the flexibility of balanced scorecard theory in being applied in less than obvious fields.

Balanced scorecard results

The IBBA balanced scorecard found that the B&B websites were strong in the ‘site attractiveness’ area – but needed improvements in the other three areas.

Using the balanced scorecard to assess the websites led to a conclusion which may not have been obvious using traditional measurement concepts, which focus heavily on a website’s design at the expense of other areas – particularly marketing effectiveness, which seems unusual given the commercial purpose of most sites (especially, it is reasonable to assume, in the case of bed & breakfasts).

Whether the IBBA’s work has led to further improvements in the Indian bed & breakfast industry is not known – but the balanced scorecard approach could easily be adapted to measure the B&B’s themselves, leading to a comprehensive improvement programme across the state.

Business Trends In Practice | Bernard Marr
Business Trends In Practice | Bernard Marr

Related Articles

The 10 Most In-Demand Skills In 2024

In my book Future Skills: The 20 skills and competencies everyone needs to succeed in a digital world, I look at the skills everyone will need over the next 5-10 years.[...]

How Data And AI Are Reshaping Contemporary HR Practices

The world of human resources (HR) stands on the precipice of an exciting era powered by data and AI.[...]

Business Leadership In The AI Era – IBM’s AI Academy

Remember when the internet was new? Or if you’re a little older, when computers were new? Imagine being able to relive those days, with the benefit of hindsight – having the chance to build your business into the first Google, Facebook or Amazon.[...]

The Top 5 Artificial Intelligence (AI) Trends For 2024

Today, we're diving deeper into the five most significant AI trends set to reshape our world in 2024.[...]

The 10 Most Important Customer Experience (CX) Trends In 2024

Good sales and marketing, quality control, pricing, customer service and after-sales all help businesses to generate sales.[...]

From Digital Gucci To Blockchain Supply Chains: Retail’s Web3 Revolution

From the early days of online shopping to the rise of influencer marketing, there’s no doubt the internet has revolutionized how we shop and make purchasing decisions.[...]

Sign up to Stay in Touch!

Bernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity.

He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations.

He has a combined following of 4 million people across his social media channels and newsletters and was ranked by LinkedIn as one of the top 5 business influencers in the world.

Bernard’s latest book is ‘Generative AI in Practice’.

Sign Up Today

Social Media

0
Followers
0
Followers
0
Followers
0
Subscribers
0
Followers
0
Subscribers
0
Yearly Views
0
Readers

Podcasts

View Podcasts