Customer Perspectives - Bernard Marr

The 6 Best Examples Of Purposeful Businesses
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The 6 Best Examples Of Purposeful Businesses

Customer Perspectives, Environmental Perspective, Key Performance Indicators & Metrics

The 6 Best Examples Of Purposeful Businesses

Why does your business exist? Do you have a meaningful purpose that people can connect to? Find out why having a purposeful business is important.[...]

By Bernard Marr|2022-03-23T10:20:05+00:0023 March 2022|Customer Perspectives, Environmental Perspective, Key Performance Indicators & Metrics|0 Comments

How To Understand Your Customers And Their Needs With The Right Data
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How To Understand Your Customers And Their Needs With The Right Data

Big Data & Analytics, Customer Perspectives

How To Understand Your Customers And Their Needs With The Right Data

Today, data is undoubtedly a leading driver of business success. How well a company is able to leverage insights from the ever-increasing wealth and complexity of available data.[...]

By Bernard Marr|2022-02-15T09:55:39+00:0015 February 2022|Big Data & Analytics, Customer Perspectives|0 Comments

First Contact Resolution

First Contact Resolution (FCR) is a measure of the effectiveness […]

By Bernard Marr|2021-07-13T19:09:41+01:002 July 2021|Customer Perspectives, Operations Perspectives, Sales and Marketing Perspective|0 Comments

Market Share

Market Share provides a measure of the relative share a […]

By Bernard Marr|2021-07-13T19:03:54+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|0 Comments

Market Growth Rate

Market Growth Rate is a measure of the extent at […]

By Bernard Marr|2021-07-13T19:04:05+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|0 Comments

Brand Equity

Brand Equity is a measure of the value a brand […]

By Bernard Marr|2021-07-13T19:04:13+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|0 Comments

Customer Profitability

Customer Profitability is an indicator of how much profit a […]

By Bernard Marr|2021-07-13T18:53:59+01:002 July 2021|Customer Perspectives, Finance Perspectives|0 Comments

Conversion Rate

Conversion Rate is a measure of the success rate of […]

By Bernard Marr|2021-07-13T19:06:04+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|0 Comments

Customer Lifetime Value

Customer Lifetime Value is an indicator of the financial value […]

By Bernard Marr|2021-07-13T18:54:33+01:002 July 2021|Customer Perspectives, Finance Perspectives|0 Comments

Customer Online Engagement

Conversion Rate is a measure of the success rate of […]

By Bernard Marr|2021-07-13T19:06:10+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|0 Comments