Order Fulfillment Cycle Time measures the time it takes from customer order to the receipt of the product or service by the customers. It therefore provides an insight into the internal efficiency and supply chain effectiveness.
Order Fulfillment Cycle Time = Source Cycle Time + Make Cycle Time + Delivery Cycle Time
This indicator is included in the book: Key Performance Indicators - the 75+ measures every manager needs to know, which contains an in-depth description of this KPI, as well as practical advice on data collection, calculations, target setting, and actual usage.
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