Quality Index

Quality Index is usually a multi-item measure that assesses key dimensions of operational and service quality. It might include metrics such as First Pass Yield, Defect rates, Delivery Performance, etc.


This indicator is included in the book: Key Performance Indicators - the 75+ measures every manager needs to know, which contains an in-depth description of this KPI, as well as practical advice on data collection, calculations, target setting, and actual usage.

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