IT Maintenance Ratio provides an insight into how much money as a percentage of the IT budget is devoted to maintenance (as opposed to e.g. development).
IT Maintenance Ratio = IT budget / costs devoted to 'maintenance'
IT Costs as Percentage of Revenue
IT Project Cost Variance
IT Project Schedule Variance
IT Project Earned Value
Number of IT Security Breaches
Help Desk First Call Resolution
Internal IT Service Satisfaction Score
Enterprise Architecture Compliance Ratio
IT Maintenance Ratio
Incident Resolution Index
Average age of IT Infrastructure
Average age of Software
View the most insightful and relevant Key Performance Indicators in your business area.
©Bernard Marr 2018
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