KPIs & Metrics Case Studies

Tesco: Measuring Customer Performance & Gaining Insights From The Clubcard Data

Tesco PLC British-based international grocery and general merchandising retail group.The company is the third largest retailer in the world measured by profits, has over 6,500 stores and employs more than 475,000 people…

Read more

Essex Police: Fewer But More Meaningful Performance Indicators

Essex Police is one of the United Kingdom’s largest non-metropolitan police forcesresponsible for policing the county of Essex, in the east of England…

Read more

HMRC: Making Performance Management Work

Her Majesty’s Revenue and Customs, or HMRC for short, is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, and the administration of other regulatory regimes including the national minimum wage…

Read more