Performance management software – choosing service levels
2 July 2021
Performance Management Software Support Service
The many performance management software vendors offer different levels of service. Some offer no implementation support and instead partner with consulting companies to provide this. Other vendors offer comprehensive services including their own implementation service, consulting, international service hotlines, etc. Organisations need to be clear how much support they want and whether the vendor or their partners can deliver this.
Understand the Future Developments in Performance Management Software
We suggest you try to understand the planned future developments and release frequency of the different performance management software products. The differences might indicate the vendors attention and commitment to the product. It is also important to understand the future vision of the software vendor, which will influence the direction of any future product development. In an ideal case the future view of strategic performance management would be similar for the vendor and your organisation in order to ensure future compatibility.
Performance Management Software Selection Process
Overall, it is important to involve different people in the process of developing the requirements for your strategic performance management software solution. Organisations often fail to involve all key functions and end up with a solution that matches only half of their organisational requirements. When only IT people are involved they typically look for the IT specific capabilities and compatibility with the existing IT infrastructure; finance people usually looked for financial capabilities and maybe the economically most sensible solutions; business analysts may look for the most comprehensive analysis capabilities; and general managers may look for a good user interface and ease of use.
In order to address all requirements you might have for performance management software, it is important to involve members of all four groups in the decision process. My experience has taught me that the selection process is best led by members of the management team in close collaboration with business analysts and the IT function.
Related Articles
10 Amazing Things You Can Do With Apple Intelligence On Your IPhone
Apple Intelligence is poised to revolutionize the iPhone experience, offering a suite of AI-powered tools that promise to make your digital life easier, more productive, and more creative.[...]
Agentic AI: The Next Big Breakthrough That’s Transforming Business And Technology
The world of artificial intelligence is evolving at a breakneck pace, and just when you thought you'd wrapped your head around generative AI, along comes another game-changing concept: agentic AI.[...]
The Employees Secretly Using AI At Work
Imagine walking into your office and noticing your colleague Sarah effortlessly breezing through her tasks with uncanny efficiency.[...]
Battling AI Fakes: Are Social Platforms Doing Enough?
Since generative AI went mainstream, the amount of fake content and misinformation spread via social media has increased exponentially.[...]
Creating The Universal AI Employee Of The Future
Imagine a world where your most productive employee never sleeps, never takes a vacation, and can seamlessly adapt to any role you need.[...]
20 Generative AI Tools For Creating Synthetic Data
The AI revolution that we’re currently living through is a direct result of the explosion in the amount of data that’s available to be mined and analyzed for insights.[...]
Sign up to Stay in Touch!
Bernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity.
He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations.
He has a combined following of 4 million people across his social media channels and newsletters and was ranked by LinkedIn as one of the top 5 business influencers in the world.
Bernard’s latest book is ‘Generative AI in Practice’.
Social Media