Operations Perspectives

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IT Project Cost Variance

IT Project Cost Variance is an indicator of the extent […]

By Bernard Marr|2021-07-13T19:19:44+01:002 July 2021|Finance Perspectives, IT Perspective, Operations Perspectives|0 Comments

Innovation Pipeline Strength

Innovation Pipeline Strength (IPS) is an indicator of how strong […]

By Bernard Marr|2021-07-02T15:32:38+01:002 July 2021|Operations Perspectives|0 Comments

SERVQUAL

SERVQUAL is a measure of the service quality a company […]

By Bernard Marr|2021-07-13T19:09:02+01:002 July 2021|Customer Perspectives, Operations Perspectives|0 Comments

Time to Market

Time to Market measures how long it takes to get […]

By Bernard Marr|2021-07-02T15:32:38+01:002 July 2021|Operations Perspectives|0 Comments

DIFOT Rate

Delivery In Full, On Time (DIFOT) Rate is a measure […]

By Bernard Marr|2021-07-13T19:09:12+01:002 July 2021|Customer Perspectives, Operations Perspectives|0 Comments

First Pass Yield

First Pass Yield (FPY) is a measure of the operational […]

By Bernard Marr|2021-07-02T15:32:37+01:002 July 2021|Operations Perspectives|0 Comments

First Contact Resolution

First Contact Resolution (FCR) is a measure of the effectiveness […]

By Bernard Marr|2021-07-13T19:09:41+01:002 July 2021|Customer Perspectives, Operations Perspectives, Sales and Marketing Perspective|0 Comments

Rework Level

Rework Level measures the amount of rework that has to […]

By Bernard Marr|2021-07-02T15:32:37+01:002 July 2021|Operations Perspectives|0 Comments

Six Sigma Level

Six Sigma Level measures the extent to which a company’s […]

By Bernard Marr|2021-07-02T15:32:39+01:002 July 2021|Operations Perspectives|0 Comments

Quality Index

Quality Index is usually a multi-item measure that assesses key […]

By Bernard Marr|2021-07-02T15:32:37+01:002 July 2021|Operations Perspectives|0 Comments

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