For example, it may be possible to determine that younger potential customers engage more readily with very visual adverts and marketing materials, whereas older ones prefer more text or in-depth details about products and services. Advertising creatives then only need to put together one version of their assets, which can then be tailored by AI algorithms and automatically distributed to the correct customer segments. Advertisers are already using tools such as Persado that use natural language algorithms to create customized wording for sales copy.
AI helps us to recognize and categorize customer segments by their behavioral patterns, at scale. It can then optimize performance by monitoring how well different content performs against individual segments.
Computer vision technology gives computer software the ability to “see” – meaning they can understand visual information. One opportunity for marketers here is to scan the millions of images that are uploaded to social media platforms every day in order to better understand how and where products or services are being used. This gives marketers new ways of assessing factors such as market penetration and brand awareness. It can also be used to identify influencers who already have an association with your brand, leading to more authentic engagements.
Another powerful use case is trend analysis. Here AI can help you pick out changing habits and behaviors that might influence how your customers and potential customers are engaging with providers in your market. As well as your own visual messaging, you can more easily assess the effectiveness of your competitors’ campaigns and judge how customers react to different moods, color palettes, and scenery.
Image recognition (along with NLP as mentioned above) can also be used to create automated descriptions for sales copy, from pictures of items. Additionally, you can use it to protect your brand, by having it automatically alert you to anyone who might be misappropriating your creative IP, branding, or messaging for their own ends!
Try-before-you-buy with AR
Ikea lets customers view products in their own homes - to check how a new sofa or table might fit with their existing décor – by offering augmented reality (AR) tools that superimpose computer-generated graphics onto real-world images. Here, AI is used to create realistic-looking composite images, generally in real-time, as the user is looking through the camera on their phone. In the same manner, beauty brands such as L’Oreal let users try out make-up and other products and see how they will look on them, using the same technology. While big players have been making this sort of functionality available to their customers for a while, it is increasingly offered “as-a-service” through platforms such as wearfits.com that make it usable by retailers of any size.
Ranking high on search engine results is still a critical part of most marketing strategies; in fact, despite the rise of social media and influencer-driven marketing campaigns, search engine optimization (SEO) is still often regarded as the biggest driver of marketing success. Research suggests that Google is the first stop on the journey to making up to 85% of buying decisions.
As e-commerce has grown to play a bigger part in our lives, SEO has evolved, and the most effective techniques for putting your website in the top results might have changed. In fact, some methods that previously would have achieved great results – such as link-building and keyword-cramming – may now result in your site being penalized, as algorithms get smarter at detecting when marketers are trying to "game the system."
In SEO, “search volume” is an important concept as it tells us how many people are using particular words and phrases when searching for products or services they need. Today, some of the most sophisticated SEO routines involve machine learning algorithms to get a better understanding of the intent behind keyword usage, as well as the content of the searches. It can also be used to examine competitors’ SEO strategies in order to spot gaps that might exist in your own and develop SEO-friendly marketing content.
Intelligent website audits
Tracking the “flow” of visitors to your website and social channels is more important than ever in order to understand where "leaks" are occurring in your marketing funnel, causing potential customers to back out before they hit "buy." AI-driven services such as those provided by 123 Internet automatically review your site and alert you to issues that could be impacting your conversion rate. Factors like slow-loading pages or large, unoptimized images and videos can quickly turn customers off, and even incur SEO penalties. Carrying out regular audits traditionally takes time and money, often requiring an expert third-party consultant. Increasingly however, it's possible to do this with automated AI tools, leading to improved efficiency and higher sales.