Internal IT Service Satisfaction Score
2 July 2021
Internal Service Satisfaction Score measures the level of satisfaction with the IT services provided. Satisfactions should be measured against the range of solutions and services delivered by the IT function such as:
- Satisfaction with the IT functions business partnering capabilities
- Satisfaction with support processes and other support initiatives such as awareness and training
- Satisfaction with IT infrastructure services
- Satisfaction with IT applications solutions
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Bernard Marr is a world-renowned futurist, influencer and thought leader in the fields of business and technology, with a passion for using technology for the good of humanity.
He is a best-selling author of over 20 books, writes a regular column for Forbes and advises and coaches many of the world’s best-known organisations.
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Bernard’s latest book is ‘Generative AI in Practice’.
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