Customer Complaints
2 July 2021
Customer Complaints are indicators of customer dissatisfaction with the goods or services a company provides.
This indicator is included in the book: Key Performance Indicators – the 75+ measures every manager needs to know, which contains an in-depth description of this KPI, as well as practical advice on data collection, calculations, target setting, and actual usage.
Related Articles
The Top 10 Tech Trends In 2023 Everyone Must Be Ready For
As a futurist, it’s my job to look ahead — so every year, I cover the emerging tech trends that will be shaping our digital world in the next 12 months.[...]
The Top Five Cybersecurity Trends In 2023
Here, we look at the most important trends to watch out for in 2023, including the increased threats from connected IoT devices, hybrid working, and state-sponsored attacks.[...]
The Top 4 Internet Of Things Trends In 2023
The Internet of Things (IoT) is a term that’s come to be used to describe the ever-growing networks of physical objects that are online.[...]
The Importance Of Data Literacy And Data Storytelling
Data is the fuel that runs the fourth industrial revolution, and knowing how to work with data is more important than ever for employees at many organizations.[...]
The 5 Biggest Technology Trends In 2023 Everyone Must Get Ready For Now
As a futurist, it's my job to look ahead and identify the most important future trends in business and technology.[...]
Quantum Computing Now And In The Future: Explanation, Applications, And Problems
A new generation of computer technology is on the horizon, which many think will eventually increase the computing power available to humanity by factors of thousands or possibly even millions[...]
Stay up-to-date
- Get updates straight to your inbox
- Join my 1 million newsletter subscribers
- Never miss any new content
Social Media