First Pass Yield
First Pass Yield (FPY) is a measure of the operational […]
First Contact Resolution
First Contact Resolution (FCR) is a measure of the effectiveness […]
Rework Level
Rework Level measures the amount of rework that has to […]
Six Sigma Level
Six Sigma Level measures the extent to which a company’s […]
Quality Index
Quality Index is usually a multi-item measure that assesses key […]
Capacity Utilisation Rate
Capacity Utilisation Rate measures the extent to which a company […]
Overall Equipment Effectiveness
Overall Equipment Effectiveness (OEE) measures the extent to which existing […]
Process Waste Level
Process Waste Level is an indicator of the extent to […]
Process Downtime Level
Process Downtime Level measures the extent to which an operational […]
Order Fulfillment Cycle Time
Order Fulfillment Cycle Time measures the time it takes from […]