First Contact Resolution
First Contact Resolution (FCR) is a measure of the effectiveness […]
First Contact Resolution (FCR) is a measure of the effectiveness […]
Rework Level measures the amount of rework that has to […]
Six Sigma Level measures the extent to which a company’s […]
Quality Index is usually a multi-item measure that assesses key […]
Capacity Utilisation Rate measures the extent to which a company […]
Overall Equipment Effectiveness (OEE) measures the extent to which existing […]
Process Waste Level is an indicator of the extent to […]
Process Downtime Level measures the extent to which an operational […]
Order Fulfillment Cycle Time measures the time it takes from […]
Machine Downtime Level measures the extent to which an operational […]