2 July 2021
Rework Level measures the amount of rework that has to take place in a process and is therefore an indicator of internal operational efficiency. It simply measures the number or percentage of items that require rework.
This indicator is included in the book: Key Performance Indicators – the 75+ measures every manager needs to know, which contains an in-depth description of this KPI, as well as practical advice on data collection, calculations, target setting, and actual usage.
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