Key Performance Indicators and Metrics Articles

How Often Should You Conduct Performance Reviews | Bernard Marr

How Often Should You Conduct Performance Reviews?

Many companies only conduct annual reviews – but they can often get better performance results by having more frequent conversations[...]

Top 10 Best HR and People Management KPIs | Bernard Marr

Top 10 Best HR and People Management KPIs

There are some important employee and HR KPIs that every company should be measuring to help them keep a happy, engaged workforce that leads to higher productivity and increased profits [...]

How To Set SMART Goals To Help You Succeed | Bernard Marr

How To Set SMART Goals To Help You Succeed?

When I work with companies, one of the things I do is help them establish goals that will give them the best possible chance of success [...]

Essex Police: Creating A Strategic ‘Plan on a Page’ To Manage Performance

Essex Police is one of the United Kingdom's largest non-metropolitan [...]

What is a KPI?

If you were to eavesdrop on just about any executive […]

How to Develop Effective KPIs

Of course Key Performance Indicators (KPIs) are important in business. […]

The 10 biggest mistakes companies make with KPIs

Key Performance Indicators (KPIs) is one of those business topics […]

A Sample KPI Template

Designing your own Key Performance Indicators (KPIs) can be fraught […]

6 Simple Steps To Great Key Performance Questions (KPQs)?

Key Performance Questions (KPQs) help companies develop better and more […]

KPIs: A Quick Overview

Love them or loathe them, KPIs are everywhere. We hear […]

IT KPI Examples: How Do You Measure IT Service Delivery?

The benefits of measuring IT service delivery are clear. If […]

How To Measure Lead Generation: Customer Acquisition KPIs That Really Matter

Organisations that want to grow their business—and even sustain it—need […]

How Do You Measure Employee Engagement? The Good, The Bad and The Ugly

Few employers would deny that employee engagement is a critical […]

How To Measure HR Effectiveness: Finding The HR KPIs That Matter The Most

We all know that people and talent are critical to […]

Measuring Recruitment Effectiveness: The Hiring KPIs That Matter Most

Being able to recruit the right people in a successful, […]

The 3 Cardinal Sins of KPIs and Performance Metrics

Key Performance Indicators (KPIs) are incredibly powerful tools in modern […]

What Is A Leading And A Lagging Indicator? And Why You Need To Understand The Difference

The terms “leading indicator” and “lagging indicator” have become standard […]

Measuring Employee Performance with 360 Degree Feedback: How To Do It and What To Avoid

Does anyone really look forward to performance review season? In […]

Comparing Data Visualization Software: Here Are The 7 Best Tools

Synopsis: Being able to visualize and communicate the ever-increasing amount […]

How Do You Measure Customer Experience? Finding the KPIs that Matter

More and more companies want to go beyond measuring customer […]

Six KPIs for an Entire Organisation? How Tesco Overhauled its Performance Management Framework

Tesco, the British-based international grocery and general merchandising retail group […]

25 Crucial KPIs

Your Key Performance Indicators (KPIs) should be the essential metrics […]

Measuring IT Performance: KPIs For Success And Value Generation

These days, IT is a key driver of business success […]

The 4 KPIs Every Manager Has To Use

We seem to live in a world saturated with KPIs. […]

Getting Insights From Exit Interviews: The Good, The Bad and The Ugly

Lots of companies, particularly larger organisations, conduct exit interviews to […]

How to Measure and Utilise Happiness in Business

Employee satisfaction, employee engagement, employee loyalty … what’s at the […]

The 75 KPIs Every Manager Should Know About

Key Performance Indicators (KPIs) should be the vital navigation instruments […]

The Different Types Of Benchmarking – Examples And Easy Explanations

Benchmarking – i.e. Comparing your business performance against certain reference […]

The Biggest Benchmarking Mistakes And Pitfalls You Must Avoid

Benchmarking – the process of comparing business performance against the […]

What Is The Relationship Between KPIs And Big Data?

The relationship between big data and KPIs may not be […]

6 Vital KPIs And Metrics Every Startup Should be Measuring

Startups have many things to focus on, but they can’t […]

What Are Key Performance Questions (KPQs)?

The French philosopher Voltaire once advised to ‘judge of a […]

The Top 4 Finance KPIs Every Business Must Be Tracking

The key performance indicators (KPIs) and metrics I help companies […]

Data Cuisine: This Idea Is Pushing Data Visualisation To A New Level

What does data taste like? It’s probably not a question […]

The Important Difference Between Self-Service Analytics and KPI Dashboards

As I help companies establish performance management systems and find […]

How Machine Learning Will Transform The Sales Function

Crying the alarm for the death of the sales professional […]

Outside Insight: Why External Data Is The Fuel Of Tomorrow’s Business Success

In his new book, Jorn Lyseggen argues that internal data […]

How To Set The Right Targets For KPIs – Top Target-Setting Tips For Successful Metrics

In order to be most effective, Key Performance Indicators (KPIs) […]

IT KPI Examples: How Do You Measure IT Project Performance?

Many IT objectives relate to projects, whether it is new […]

Performance Review Meetings: 4 Examples And Templates Every Company Should Consider

You can’t leave your organisation’s performance to chance. I have […]

What Is A KPI Dashboard – And How Do You Create The Best One For Your Business?

Organising your key performance indicators (KPIs), developing the right set […]

The Difference Between KPIs, Targets and Goals

The terms key performance indicator (KPI) and goal are sometimes […]

What Is The Difference Between Strategic And Operational KPIs?

KPIs  (or Key Performance Indicators) are used to measure strategic […]

What Is The Meaning of KPIs? This Primer Explains What Makes A Good One And What Doesn’t

KPIs (key performance indicators) are ubiquitous; companies that know how […]

When Profitability Is The Wrong KPI To Use

Since debt financing is essentially free in our current economic […]

How To Measure Marketing Performance: Finding The KPIs That Really Matter

Marketing is a key business function that requires good performance […]

How To Measure Brand Awareness?

Brand awareness gives companies a better understanding of how well […]

Marketing KPIs: How To Measure Customer Engagement

Many of today’s most successful companies focus on engaging their […]

5 Ways To Present Data To People Who Are Scared of Numbers

Do you or someone in your team suffer from arithmophobia? […]

What Is The Difference Between A Benchmark And A KPI?

A common question I hear regularly in my workshops and […]

The Difference Between a KPI and an SLA

It is important to understand that key performance indicators (KPIs) […]

The Difference Between a KPI and KRI

Even though many organisations use the terms Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) interchangeably, they actually are two different tools with different purposes. Let’s take a look at what they are and how they are different. [...]

Measuring Customer Satisfaction With NPS (Net Promoter Score): The Good, The Bad And The Ugly

“How likely are you to recommend our product/service/company to a […]

How to Measure Absenteeism: The Good, The Bad and The Ugly

There’s no doubt that employee absence costs companies in terms […]

What is Data Virtualisation and Why Does It Matter?

In business today, knowledge is power – just as it […]

The 3 Biggest Performance Reporting Mistakes – And How to Fix Them

In my experience, lots of performance reporting is done poorly. […]

What are SMART KPIs? (Spoiler: They Don’t Really Exist!)

People often tell me they don’t want KPIs, they want […]

What is the Customer Effort Score (CES) and How Do You Measure It? 

Many businesses spend a lot of time and effort trying […]

How Can I Use Measures, Metrics and KPIs To Motivate My Staff?

Used well, KPIs, metrics and measures are a powerful instrument […]

12 Top Tips for Best Practice Dashboards and Data Visualisations

The best data in the world isn’t worth a hill […]

How Do You Measure Project Performance – The KPIs That Really Matter

With any business initiative, there’s an expectation that performance is […]

Important User Engagement KPIs: What are DAU, WAU, and MAU?

When it comes to determining the health of your business, […]

How do you create the best KPI dashboard for your business?

Don’t forget the most important step in developing KPIs—a KPI […]

How to Use KPIs

Many people have heard the acronym KPIs, which stands for […]

The 4 Best Financial KPIs Every Company Should Be Measuring

Tracking key performance indicators (KPIs) will tell you if your […]

The 3 Best KPIs For Measuring Your Marketing Success

How do you ensure your marketing efforts are successful? Track […]

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