The development of new technology means some jobs that were common in past times no longer exist – think of lamplighters, elevator operators, and telephone switchboard operators.[...]

Performance reviews can be really productive or really poor. Learn how to drive high performance by avoiding these 7 review mistakes. [...]

The direct-to-consumer (DTC) trend, also known as disintermediation, essentially means bypassing traditional intermediaries in the supply chain.[...]

Channel digitization is nothing new. Most companies have already embraced digital routes to market, such as websites and social media.[...]

Customers are seeking meaningful connections with brands, and employees want real relationships with their leaders.[...]

Both the global pandemic and, more recently, the war between Russia and Ukraine have brought the threat of cyber-attacks on individuals, businesses, and nations into sharp focus.[...]

Why does your business exist? Do you have a meaningful purpose that people can connect to? Find out why having a purposeful business is important.[...]

Some of the world’s greatest poker players have a secret weapon up their sleeve these days: It’s artificial intelligence.[...]

Learn how to turn your performance reviews into productive, two-way conversations with these three critical questions.[...]

What are the best ways to improve your company's performance management? Here are seven practical suggestions for achieving a higher level of BPM maturity.[...]

Many companies only conduct annual reviews – but they can often get better performance results by having more frequent conversations[...]

There are some important employee and HR KPIs that every company should be measuring to help them keep a happy, engaged workforce that leads to higher productivity and increased profits [...]

When I work with companies, one of the things I do is help them establish goals that will give them the best possible chance of success [...]

Essex Police is one of the United Kingdom's largest non-metropolitan [...]

If you were to eavesdrop on just about any executive […]

Of course Key Performance Indicators (KPIs) are important in business. […]

Key Performance Indicators (KPIs) is one of those business topics […]

Designing your own Key Performance Indicators (KPIs) can be fraught […]

Key Performance Questions (KPQs) help companies develop better and more […]

Love them or loathe them, KPIs are everywhere. We hear […]

The benefits of measuring IT service delivery are clear. If […]

Organisations that want to grow their business—and even sustain it—need […]

Few employers would deny that employee engagement is a critical […]

Any marketer will tell you that branding is key. Just […]

We all know that people and talent are critical to […]

Chances are your company is already using the NPS (Net […]

Being able to recruit the right people in a successful, […]

I’ve written before about my dislike for those big staff […]

The terms “leading indicator” and “lagging indicator” have become standard […]

Key Performance Indicators (KPIs) are incredibly powerful tools in modern […]

Does anyone really look forward to performance review season? In […]

Synopsis: Being able to visualize and communicate the ever-increasing amount […]

More and more companies want to go beyond measuring customer […]

In the UK, there are a staggering five million gig […]

Tesco, the British-based international grocery and general merchandising retail group […]

These days, IT is a key driver of business success […]

Your Key Performance Indicators (KPIs) should be the essential metrics […]

Lots of companies, particularly larger organisations, conduct exit interviews to […]

We seem to live in a world saturated with KPIs. […]

Employee satisfaction, employee engagement, employee loyalty … what’s at the […]

Benchmarking – i.e. Comparing your business performance against certain reference […]

Key Performance Indicators (KPIs) should be the vital navigation instruments […]

Benchmarking – the process of comparing business performance against the […]

The relationship between big data and KPIs may not be […]

Startups have many things to focus on, but they can’t […]

The key performance indicators (KPIs) and metrics I help companies […]

The French philosopher Voltaire once advised to ‘judge of a […]

As I help companies establish performance management systems and find […]

What does data taste like? It’s probably not a question […]

Crying the alarm for the death of the sales professional […]

In his new book, Jorn Lyseggen argues that internal data […]

In order to be most effective, Key Performance Indicators (KPIs) […]

Many IT objectives relate to projects, whether it is new […]

You can’t leave your organisation’s performance to chance. I have […]

Organising your key performance indicators (KPIs), developing the right set […]

The terms key performance indicator (KPI) and goal are sometimes […]

KPIs  (or Key Performance Indicators) are used to measure strategic […]

KPIs (key performance indicators) are ubiquitous; companies that know how […]

Since debt financing is essentially free in our current economic […]

Marketing is a key business function that requires good performance […]

Brand awareness gives companies a better understanding of how well […]

Many of today’s most successful companies focus on engaging their […]

Do you or someone in your team suffer from arithmophobia? […]

A common question I hear regularly in my workshops and […]

It is important to understand that key performance indicators (KPIs) […]

Even though many organisations use the terms Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) interchangeably, they actually are two different tools with different purposes. Let’s take a look at what they are and how they are different. [...]

“How likely are you to recommend our product/service/company to a […]

There’s no doubt that employee absence costs companies in terms […]

Anyone who works in business would be forgiven for feeling […]

In business today, knowledge is power – just as it […]

Risk is part and parcel of business, and it’s rare […]

In my experience, lots of performance reporting is done poorly. […]

People often tell me they don’t want KPIs, they want […]

Many businesses spend a lot of time and effort trying […]

Used well, KPIs, metrics and measures are a powerful instrument […]

The best data in the world isn’t worth a hill […]

With any business initiative, there’s an expectation that performance is […]

When it comes to determining the health of your business, […]

Don’t forget the most important step in developing KPIs—a KPI […]

Many people have heard the acronym KPIs, which stands for […]

Tracking key performance indicators (KPIs) will tell you if your […]

How do you ensure your marketing efforts are successful? Track […]