Key Performance Indicators and Metrics Articles

The Amazing Ways Coca-Cola Uses Generative AI In Art And Advertising

Some say that in the very near future, we’ll need to either adopt artificial intelligence (AI) or be made redundant by it – or by others using it.[...]

The 5 Biggest Risks of Generative AI: Steering the Behemoth Responsibly

In our contemporary world, the pressures of the professional sphere often encroach upon our personal space, giving rise to stress and an overwhelming sense of dread.[...]

3 Ways To Reinvent Your Products And Services For The Future

With the rise of the metaverse and web3 technologies, there’s no denying the next evolution of the internet is already underway.[...]

Virtual Influencer Noonoouri Lands Record Deal: Is She The Future Of Music?

Teenage influencer Noonoouri has 400,000 followers on Instagram and has starred in fashion campaigns for Dior, Balenciaga and Valentino.[...]

Managing Stress at Work: 5 Top Tips Anyone Can Follow

In our contemporary world, the pressures of the professional sphere often encroach upon our personal space, giving rise to stress and an overwhelming sense of dread.[...]

How Can We Use AI to Address Global Challenges Like Climate Change?

As climate change continues to pose an enormous threat to our planet, we must explore innovative solutions that can help mitigate its impact.[...]

6 Roadblocks Stopping Web3 And The Metaverse Becoming A Reality

With the emergence of the metaverse and web3 technologies, it’s clear that the next evolution of the internet is already underway.[...]

The Future Of Factories: 3 Ways To Navigate The Industrial Metaverse

What is the industrial metaverse, you ask? Well, we’re not talking about a separate metaverse exclusively for manufacturers..[...]

The Five Questions Every CEO Must Answer About Sustainability

The future of business is green. As a CEO, the ball is in your court to make sustainability an integral part of your corporate strategy.[...]

Debunking The Top 5 Quantum Computing Myths

It makes sense that most people don’t understand quantum computing.[...]

Mastering Teamwork: Top 10 Strategies for Better Collaboration at Work

The nature of teams may be changing as more and more people work remotely, but the truth is businesses will always want people on their teams who can work well with others.[...]

15 Habits To Achieve A Better Work-Life Balance In Today’s Fast-Paced World

Our world is unpredictable and changing fast. Technology brings new challenges and, very often, pressure to be constantly connected.[...]

The Future Of Business: 8 Trends For Startups To Watch

Change and transformation in business continue at a furious rate, and new trends pose opportunities and challenges for organizations of all sizes.[...]

The Power of Mindset: How Curiosity And Humility Can Drive Career Success

I’ve recently finished writing a book on essential future skills, and if I had to pick one skill that underpinned all the other skills in the book it’d be curiosity.[...]

How To Upgrade From Data-Driven To AI-Driven Marketing Analytics

We’re told that data is the key to business success. But how do we go about turning data into money?[...]

The 5 Biggest Problems With Blockchain Technology Everyone Must Know About

Blockchain technology has undeniably captured the imagination of the tech world and beyond, offering the promise of decentralized, transparent, and tamper-proof systems.[...]

How to Make AI Work in Your Organization

As the world continues to embrace the transformative power of artificial intelligence, businesses of all sizes must find ways to effectively integrate this technology into their daily operations.[...]

Feeling Overwhelmed at Work? These 16 Tips Can Help

This article provides 16 practical tips to help professionals deal with feeling overwhelmed at work. The tips range from time management strategies to self-care practices, and are designed to help readers stay focused, productive, and maintain a healthy work-life balance.[...]

The Decision Dilemma: How More Data Causes Anxiety And Decision Paralysis

Every business needs data to make decisions that drive growth, streamline operations and improve profits.[...]

Embracing the Future: Trends Shaping Performance Measurement

As organizations continue to evolve in an increasingly competitive and data-driven world, performance measurement plays a crucial role in driving strategic decision-making and continuous improvement.[...]

The Evolution Of AI: Transforming The World One Algorithm At A Time

The field of artificial intelligence (AI) has come a long way since its inception, evolving from the realm of science fiction into an increasingly indispensable technology that's transforming industries and lives worldwide.[...]

The Top 5 Manufacturing Trends In 2023

Global manufacturing and industry are still reeling from the disruption of recent years, with supply chain and workforce disruption still key issues.[...]

The Intersection Of AI And Human Creativity: Can Machines Really Be Creative?

The ability to be creative has always been a big part of what separates human beings from machines.[...]

Green Intelligence: Why Data And AI Must Become More Sustainable

As big data, machine learning, and artificial intelligence continue to gain prominence in information technology, experts are raising concerns about the environmental costs of computation — primarily data and AI’s carbon footprint and greenhouse gas emissions.[...]

The Evolution of Performance Measurement From the Industrial Revolution to AI-Driven Analytics

The Evolution of Performance Measurement: From the Industrial Revolution to AI-Driven Analytics

Performance measurement has evolved significantly since the dawn of the Industrial Revolution. This evolution has brought[...]

Top 5 In-Demand Tech Skills For Jobs In 2023

Jobs are changing – to the point that it’s been predicted that 85% of the jobs college leavers of 2030 will have, haven’t been invented yet.[...]

Is Our Digital Future At Risk Because Of The Gen Z Skills Gap?

According to a recent survey by Gartner, 64% of IT professionals think the skills shortage is the biggest barrier to adoption of game-changing technologies.[...]

The Top 4 Customer Experience Trends In 2023

Brands do increasingly understand the meaning and value of customer experience (CX) when it comes to building meaningful and lasting connections.[...]

Future Of Work: The 4 Biggest Workplace Trends In 2023

Corporations and even smaller organizations will learn to adapt in order to cater for shifting employee expectations in the wake of the post-pandemic “new normal”[...]

The 7 Biggest Business Challenges Every Company Is Facing In 2023

In this article, we look at the seven biggest challenges businesses will be facing in 2023.[...]

Is This The Downfall Of Meta And Social Media As We Know It?

Meta Platforms – the company formerly known as Facebook – is cutting its workforce by 13% – equating to a loss of 11,000 jobs.[...]

The Top 5 Technology Challenges In 2023

When it comes to technology, rapidly changing conditions pose unprecedented challenges that must not be ignored.[...]

Snowflake CEO Frank Slootman: How To Boost Growth And Drive Meaningful Change

What does it really take to unleash the growth potential of a company and create meaningful change?[...]

The Top 5 Cloud Computing Trends In 2023

The ongoing mass adoption of cloud computing has been a key driver of many of the most transformative tech trends, including artificial intelligence (AI).[...]

The Top Five Retail Technology Trends In 2023

The economic outlook for much of the world looks set to be a rocky path over the next year, and retail has traditionally been among the first industries to feel the bumps in the road.[...]

The 5 Biggest Business Trends In 2023 Everyone Must Get Ready For Now

Businesses have faced huge challenges and have undergone an incredible amount of change over the past few years, and this won’t slow down in 2023.[...]

The Top 11 Virtual Networking Tips To Boost Your Career

But in a post-pandemic world where nearly all of our networking is done online, what are the best ways to “meet” new people and build those connections?[...]

The Top 10 Reasons Why Businesses Will Fail Over The Next 10 Years

Fifty percent of the Fortune 500 companies that existed 20 years ago have disappeared, and the life expectancy of multinational companies is limited and shrinking[...]

13 Easy Steps To Improve Your Critical Thinking Skills

With the sheer volume of information that we’re bombarded with on a daily basis – and with the pervasiveness of fake news and social media bubbles[...]

The Most In-Demand Technical Skills – And How To Develop Them

Think of technical skills, and you probably imagine something related to IT or technology – data science, maybe, or computer programming.[...]

The democratization of business funding: Why every business should be aware of new forms of funding

No doubt about it, businesses need money to grow. While, traditionally, this money would come from a loan or selling equity stakes in the business, today's organizations can benefit from alternative funding platforms.[...]

The 20 Most Important Skills Everyone Needs To Succeed In A Digital World

Technology is changing our world to such an extent that the majority of children in school today will do jobs that don’t yet exist.[...]

9 Practical Ways To Enhance Your Emotional Intelligence

Emotional intelligence is also known as emotional quotient (EQ), recognizing the contrast between emotional intelligence and cognitive intelligence (IQ).[...]

The Best Examples Of Digital Twins Everyone Should Know About

The digital twin is an exciting concept and undoubtedly one of the hottest tech trends right now.[...]

The 9 Biggest Trends Manufacturers Need To Be Ready For

Manufacturing organizations have enormous opportunities to leverage smart factories and new technology trends to boost revenue, increase safety, and improve processes.[...]

The Future Of Work: 4-Day Week And Pioneering Ideas At Virgin Money

Work has changed immeasurably over the decades that I have been in the workforce, and I am sure that 20 years from now, it will be unrecognizable from how it is today.[...]

Why Every Business Must Become A Purposeful Business

A purpose that your customers (and employees) can genuinely connect with? If not, you’re ignoring a major trend in the business world.[...]

How To Become A More Sustainable And Resilient Company

Indeed, two out of three consumers can now be categorized as “belief-driven buyers,” and more than two-thirds expect brands to care about environmental issues.[...]

How To Become A Successful Video Content Creator – Insights From KallmeKris

The development of new technology means some jobs that were common in past times no longer exist – think of lamplighters, elevator operators, and telephone switchboard operators.[...]

The 7 Biggest Performance Review Mistakes You Must Avoid

Performance reviews can be really productive or really poor. Learn how to drive high performance by avoiding these 7 review mistakes. [...]

Why Every Brand Should Be Going Direct-To-Consumer (DTC)

The direct-to-consumer (DTC) trend, also known as disintermediation, essentially means bypassing traditional intermediaries in the supply chain.[...]

Why Every Business Needs A Digital-First Strategy

Channel digitization is nothing new. Most companies have already embraced digital routes to market, such as websites and social media.[...]

What Are the Qualities of an Authentic Leader?

Customers are seeking meaningful connections with brands, and employees want real relationships with their leaders.[...]

The Biggest Cyber Security Risks In 2022

Both the global pandemic and, more recently, the war between Russia and Ukraine have brought the threat of cyber-attacks on individuals, businesses, and nations into sharp focus.[...]

The 6 Best Examples Of Purposeful Businesses

Why does your business exist? Do you have a meaningful purpose that people can connect to? Find out why having a purposeful business is important.[...]

Poker Players Go “All In” on Artificial Intelligence

Some of the world’s greatest poker players have a secret weapon up their sleeve these days: It’s artificial intelligence.[...]

3 Critical Questions to Ask During Your Next Performance Review

Learn how to turn your performance reviews into productive, two-way conversations with these three critical questions.[...]

7 Ways to Improve Your Performance Management Maturity

What are the best ways to improve your company's performance management? Here are seven practical suggestions for achieving a higher level of BPM maturity.[...]

How Often Should You Conduct Performance Reviews | Bernard Marr

How Often Should You Conduct Performance Reviews?

Many companies only conduct annual reviews – but they can often get better performance results by having more frequent conversations[...]

Top 10 Best HR and People Management KPIs | Bernard Marr

Top 10 Best HR and People Management KPIs

There are some important employee and HR KPIs that every company should be measuring to help them keep a happy, engaged workforce that leads to higher productivity and increased profits [...]

How To Set SMART Goals To Help You Succeed | Bernard Marr

How To Set SMART Goals To Help You Succeed?

When I work with companies, one of the things I do is help them establish goals that will give them the best possible chance of success [...]

Essex Police: Creating A Strategic ‘Plan on a Page’ To Manage Performance

Essex Police is one of the United Kingdom's largest non-metropolitan [...]

What is a KPI?

If you were to eavesdrop on just about any executive […]

How to Develop Effective KPIs

Of course Key Performance Indicators (KPIs) are important in business. […]

The 10 biggest mistakes companies make with KPIs

Key Performance Indicators (KPIs) is one of those business topics […]

A Sample KPI Template

Designing your own Key Performance Indicators (KPIs) can be fraught […]

6 Simple Steps To Great Key Performance Questions (KPQs)?

Key Performance Questions (KPQs) help companies develop better and more […]

KPIs: A Quick Overview

Love them or loathe them, KPIs are everywhere. We hear […]

The 3 Cardinal Sins of KPIs and Performance Metrics

Key Performance Indicators (KPIs) are incredibly powerful tools in modern […]

25 Crucial KPIs

Your Key Performance Indicators (KPIs) should be the essential metrics […]

The 4 KPIs Every Manager Has To Use

We seem to live in a world saturated with KPIs. […]

The 75 KPIs Every Manager Should Know About

Key Performance Indicators (KPIs) should be the vital navigation instruments […]

What Are Key Performance Questions (KPQs)?

The French philosopher Voltaire once advised to ‘judge of a […]

Data Cuisine: This Idea Is Pushing Data Visualisation To A New Level

What does data taste like? It’s probably not a question […]

How Machine Learning Will Transform The Sales Function

Crying the alarm for the death of the sales professional […]

Outside Insight: Why External Data Is The Fuel Of Tomorrow’s Business Success

In his new book, Jorn Lyseggen argues that internal data […]

How To Set The Right Targets For KPIs – Top Target-Setting Tips For Successful Metrics

In order to be most effective, Key Performance Indicators (KPIs) […]

IT KPI Examples: How Do You Measure IT Project Performance?

Many IT objectives relate to projects, whether it is new […]

IT KPI Examples: How Do You Measure IT Service Delivery?

The benefits of measuring IT service delivery are clear. If […]

Performance Review Meetings: 4 Examples And Templates Every Company Should Consider

You can’t leave your organisation’s performance to chance. I have […]

What Is A KPI Dashboard – And How Do You Create The Best One For Your Business?

Organising your key performance indicators (KPIs), developing the right set […]

The Difference Between KPIs, Targets and Goals

The terms key performance indicator (KPI) and goal are sometimes […]

What Is The Difference Between Strategic And Operational KPIs?

KPIs  (or Key Performance Indicators) are used to measure strategic […]

What Is The Meaning of KPIs? This Primer Explains What Makes A Good One And What Doesn’t

KPIs (key performance indicators) are ubiquitous; companies that know how […]

When Profitability Is The Wrong KPI To Use

Since debt financing is essentially free in our current economic […]

How To Measure Lead Generation: Customer Acquisition KPIs That Really Matter

Organisations that want to grow their business—and even sustain it—need […]

How To Measure Marketing Performance: Finding The KPIs That Really Matter

Marketing is a key business function that requires good performance […]

How To Measure Brand Awareness?

Brand awareness gives companies a better understanding of how well […]

Marketing KPIs: How To Measure Customer Engagement

Many of today’s most successful companies focus on engaging their […]

5 Ways To Present Data To People Who Are Scared of Numbers

Do you or someone in your team suffer from arithmophobia? […]

What Is The Difference Between A Benchmark And A KPI?

A common question I hear regularly in my workshops and […]

The Difference Between a KPI and an SLA

It is important to understand that key performance indicators (KPIs) […]

The Difference Between a KPI and KRI

Even though many organisations use the terms Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) interchangeably, they actually are two different tools with different purposes. Let’s take a look at what they are and how they are different. [...]

How Do You Measure Employee Engagement? The Good, The Bad and The Ugly

Few employers would deny that employee engagement is a critical […]

How To Measure HR Effectiveness: Finding The HR KPIs That Matter The Most

We all know that people and talent are critical to […]

Measuring Customer Satisfaction With NPS (Net Promoter Score): The Good, The Bad And The Ugly

“How likely are you to recommend our product/service/company to a […]

How to Measure Absenteeism: The Good, The Bad and The Ugly

There’s no doubt that employee absence costs companies in terms […]

Measuring Recruitment Effectiveness: The Hiring KPIs That Matter Most

Being able to recruit the right people in a successful, […]

What Is A Leading And A Lagging Indicator? And Why You Need To Understand The Difference

The terms “leading indicator” and “lagging indicator” have become standard […]

Measuring Employee Performance with 360 Degree Feedback: How To Do It and What To Avoid

Does anyone really look forward to performance review season? In […]

What is Data Virtualisation and Why Does It Matter?

In business today, knowledge is power – just as it […]

Comparing Data Visualization Software: Here Are The 7 Best Tools

Synopsis: Being able to visualize and communicate the ever-increasing amount […]

How Do You Measure Customer Experience? Finding the KPIs that Matter

More and more companies want to go beyond measuring customer […]

Six KPIs for an Entire Organisation? How Tesco Overhauled its Performance Management Framework

Tesco, the British-based international grocery and general merchandising retail group […]

The 3 Biggest Performance Reporting Mistakes – And How to Fix Them

In my experience, lots of performance reporting is done poorly. […]

What are SMART KPIs? (Spoiler: They Don’t Really Exist!)

People often tell me they don’t want KPIs, they want […]

What is the Customer Effort Score (CES) and How Do You Measure It? 

Many businesses spend a lot of time and effort trying […]

How Can I Use Measures, Metrics and KPIs To Motivate My Staff?

Used well, KPIs, metrics and measures are a powerful instrument […]

Measuring IT Performance: KPIs For Success And Value Generation

These days, IT is a key driver of business success […]

Getting Insights From Exit Interviews: The Good, The Bad and The Ugly

Lots of companies, particularly larger organisations, conduct exit interviews to […]

How to Measure and Utilise Happiness in Business

Employee satisfaction, employee engagement, employee loyalty … what’s at the […]

The Different Types Of Benchmarking – Examples And Easy Explanations

Benchmarking – i.e. Comparing your business performance against certain reference […]

The Biggest Benchmarking Mistakes And Pitfalls You Must Avoid

Benchmarking – the process of comparing business performance against the […]

12 Top Tips for Best Practice Dashboards and Data Visualisations

The best data in the world isn’t worth a hill […]

What Is The Relationship Between KPIs And Big Data?

The relationship between big data and KPIs may not be […]

How Do You Measure Project Performance – The KPIs That Really Matter

With any business initiative, there’s an expectation that performance is […]

Important User Engagement KPIs: What are DAU, WAU, and MAU?

When it comes to determining the health of your business, […]

6 Vital KPIs And Metrics Every Startup Should be Measuring

Startups have many things to focus on, but they can’t […]

How do you create the best KPI dashboard for your business?

Don’t forget the most important step in developing KPIs—a KPI […]

The Top 4 Finance KPIs Every Business Must Be Tracking

The key performance indicators (KPIs) and metrics I help companies […]

How to Use KPIs

Many people have heard the acronym KPIs, which stands for […]

The 4 Best Financial KPIs Every Company Should Be Measuring

Tracking key performance indicators (KPIs) will tell you if your […]

The 3 Best KPIs For Measuring Your Marketing Success

How do you ensure your marketing efforts are successful? Track […]

The Important Difference Between Self-Service Analytics and KPI Dashboards

As I help companies establish performance management systems and find […]

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