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Coronavirus Fake News: How Facebook, Twitter, And Instagram Are Tackling The Problem
Fear inevitably leads to panic, speculation, and the spread of misinformation and there's a lot of fear in the world right now. As I write, entire countries, including Italy and India, are going into lockdown. Thankfully modern technology means even when we're isolating at home, we don't have to be alone. Social media, video calling, and other online channels mean our friends and loved ones are usually just a click away. We may have become accustomed by now to taking this tech for granted, but in the immediate future, it's going to become a lifeline for many. Of course, it [...]
How to Develop a Balanced Scorecard
Over the years, I have helped thousands of organizations across the world representing many different sectors to develop their Balanced Scorecards. In those years, I have figured out what works and what doesn’t in the process to develop and fully realize all the benefits of a Balanced Scorecard. What is a Balanced Scorecard? The Balanced Scorecard concept was initially introduced in a 1992 Harvard Business Review article by Robert Kaplan and David Norton. It’s a simple strategic performance framework that was voted one of the most influential business ideas of the past 75 years. The Balanced Scorecard helps organizations identify, [...]
How to Use a Balanced Scorecard
Every organization needs a way to identify, manage and measure its strategic objectives. One such tool is the Balanced Scorecard (BSC). It is a performance management tool that helps define strategy and then deliver it by identifying action plans. It also helps organizations to monitor the company’s progress toward achieving strategic outcomes by tracking Key Performance Indicators (KPIs). What are the elements of the Balanced Scorecard? The BSC is a simple strategic performance management framework that was originally introduced by Robert Kaplan and David Norton. The popularity of the tool remains high and it has several benefits for organizations, although [...]
Measuring Recruitment Effectiveness: The Hiring KPIs That Matter Most
Being able to recruit the right people in a successful, efficient and cost-effective way is a critical part of the HR function. But how can you tell whether your recruitment activities are up to scratch? By measuring your recruitment activities over time, you can build up a detailed picture of what works and what doesn’t work so well for your business. Here I look at some of the key hiring KPIs for measuring your recruitment. Context is everything How you recruit for a new CEO will be very different to the way in which you recruit dozens of employees for [...]
Artificial Intelligence And Other Tech Innovations Are Transforming Dentistry
If you’re like the majority of humans on the planet, going to the dentist isn’t on the top of your list of things to do for fun. But with artificial intelligence (AI) and new tech and innovative design, it might start to be a bit more intriguing. AI might not be able to do the actual brushing and flossing for you (yet), but it will certainly change your experience the next time you’re sitting in the dentist’s chair. How AI is Altering Dentistry From analysing X-rays to documenting the results of your visit, artificial intelligence will be relied upon to [...]
Measuring Staff Satisfaction: 7 Reasons Why Your Staff Survey Is Not Giving You Anything Useful
I’ve written before about my dislike for those big staff surveys that most companies insist on conducting every year. Employee surveys are a real bugbear of mine. But I’m not the only one who dislikes them – in my experience, big, time-consuming surveys are almost universally loathed by staff and managers alike. Despite this, the staff survey is a commonly used tool across most industries. Therefore, you might need a better reason to ditch it than my saying so! Here are seven reasons why your employee survey definitely isn’t cutting the mustard: 1. Your people hate filling it in In [...]
What Is A Leading And A Lagging Indicator? And Why You Need To Understand The Difference
The terms “leading indicator” and “lagging indicator” have become standard terminology in performance measurement and management. But the distinction between the two can sometimes be a bit opaque – some indicators are a bit of both, for instance. Managers really need to understand the difference between the two and ensure they have both types of metrics in place if they’re to build an accurate understanding of performance. The 30-second definition The best way to manage performance is to merge the insights from backward-looking indicators (your lagging indicators) with more forward-looking insights and predictions (your leading indicators). Therein lies the main [...]
Board Advisor
Trusted Advisor to Boards, CEOs and Executive Teams Around the World Bernard Marr is a globally recognised futurist and one of the world’s most influential business and technology thinkers. He regularly advises boards and executive leadership teams on the future of work, AI, digital transformation and long-term strategic planning. With a rare ability to combine big-picture foresight with practical, detail-oriented analysis, Bernard helps leaders understand the trends shaping their industries so they can make confident, future-proof decisions. Contact Bernard Bernard has the very rare qualities of being able to think strategically, whilst delving into the detail of an organisation and understanding exactly what makes [...]
Services
Board Advisor Bernard Marr is a very experienced board advisor, coach and non-executive director who has worked with top teams of many of the world’s biggest brands, as well as government organisations and startups. Lets Talk Strategy Influencer Bernard Marr is one of the world’s most successful social media influencers at the intersection of business and technology. With over 5 million followers across a number of platforms, Bernard can provide a powerful lever for your content and your messages. Lets Talk Strategy Keynote Speaker Vortragsredner [...]
Clients
Trusted by the World’s Leading Organisations Bernard Marr works with companies of every size, from fast-growing startups to some of the world’s most recognised brands. His clients span industries including technology, finance, energy, retail, manufacturing, education, government and professional services. What unites them is a shared ambition to understand the future, embrace innovation and use data and technology to drive meaningful business results. Bernard partners with organisations across both the private and public sectors, helping them navigate the opportunities and challenges of AI, data, digital transformation and the future of work. A Selection of the Companies Bernard Has Worked With Bernard has delivered [...]