Customer Perspectives - Page 2 of 3

Customer Profitability

Customer Profitability is an indicator of how much profit a […]

Conversion Rate is a measure of the success rate of […]

Customer Lifetime Value is an indicator of the financial value […]

Conversion Rate is a measure of the success rate of […]

The Net Promoter Score is a measure of customer satisfaction […]

By Bernard Marr|2021-07-02T15:32:43+01:002 July 2021|Customer Perspectives|

Online Share of Voice (OSOV) measures the relative share of […]

Customer Retention Rate is an indicator of customer loyalty (or […]

By Bernard Marr|2021-07-02T15:32:43+01:002 July 2021|Customer Perspectives|

Social Networking Footprint is data collected through online tools that […]

Customer Turnover Rate measures customer loyalty through the rate at […]

By Bernard Marr|2021-07-02T15:32:42+01:002 July 2021|Customer Perspectives|

Klout Score is an indicator of social media influence (for […]