Customer Retention Rate
Customer Retention Rate is an indicator of customer loyalty (or […]
Social Networking Footprint
Social Networking Footprint is data collected through online tools that […]
Customer Turnover Rate
Customer Turnover Rate measures customer loyalty through the rate at […]
Klout Score
Klout Score is an indicator of social media influence (for […]
Customer Engagement
Customer Engagement measures the level to which customers are engaged […]
Corporate Reputation
Corporate Reputation is an indicator of the reputation a company […]
SERVQUAL
SERVQUAL is a measure of the service quality a company […]
DIFOT Rate
Delivery In Full, On Time (DIFOT) Rate is a measure […]
Customer Complaints
Customer Complaints are indicators of customer dissatisfaction with the goods […]
First Contact Resolution
First Contact Resolution (FCR) is a measure of the effectiveness […]