Customer Perspectives

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Net Promoter Score

The Net Promoter Score is a measure of customer satisfaction […]

By Bernard Marr|2021-07-02T15:32:43+01:002 July 2021|Customer Perspectives|

Online Share of Voice

Online Share of Voice (OSOV) measures the relative share of […]

By Bernard Marr|2021-07-13T19:06:17+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|