Customer Perspectives

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DIFOT Rate

Delivery In Full, On Time (DIFOT) Rate is a measure […]

By Bernard Marr|2021-07-13T19:09:12+01:002 July 2021|Customer Perspectives, Operations Perspectives|0 Comments

Customer Complaints

Customer Complaints are indicators of customer dissatisfaction with the goods […]

By Bernard Marr|2021-07-02T15:32:42+01:002 July 2021|Customer Perspectives|0 Comments