Net Promoter Score The Net Promoter Score is a measure of customer satisfaction […] By Bernard Marr|2021-07-02T15:32:43+01:002 July 2021|Customer Perspectives| Read More
Online Share of Voice Online Share of Voice (OSOV) measures the relative share of […] By Bernard Marr|2021-07-13T19:06:17+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective| Read More