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Klout Score

Klout Score is an indicator of social media influence (for […]

By Bernard Marr|2021-07-13T19:06:53+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|

Cross-Selling Success Rat

Cross-Selling Success Rate measures the percentage of upselling attempts or […]

By Bernard Marr|2021-07-13T19:08:26+01:002 July 2021|Finance Perspectives, Sales and Marketing Perspective|

Corporate Reputation

Corporate Reputation is an indicator of the reputation a company […]

By Bernard Marr|2021-07-13T19:06:59+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|

Cost to Serve

Cost to Serve (by customer or segment) is a measure […]

By Bernard Marr|2021-07-13T19:08:33+01:002 July 2021|Finance Perspectives, Sales and Marketing Perspective|

First Contact Resolution

First Contact Resolution (FCR) is a measure of the effectiveness […]

By Bernard Marr|2021-07-13T19:09:41+01:002 July 2021|Customer Perspectives, Operations Perspectives, Sales and Marketing Perspective|

Acquisition Retention Spending Ratio

Acquisition Retention Spending Ratio provides companies with an insight into […]

By Bernard Marr|2021-07-13T19:08:39+01:002 July 2021|Finance Perspectives, Sales and Marketing Perspective|

Cost per Lead

Cost per Lead is a measure of the costs for […]

By Bernard Marr|2021-07-02T15:32:38+01:002 July 2021|Sales and Marketing Perspective|

Market Share

Market Share provides a measure of the relative share a […]

By Bernard Marr|2021-07-13T19:03:54+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|

Search Engine Rankings

Search Engine Rankings measures the ranking a company’s website achieves […]

By Bernard Marr|2021-07-02T15:32:38+01:002 July 2021|Sales and Marketing Perspective|

Market Growth Rate

Market Growth Rate is a measure of the extent at […]

By Bernard Marr|2021-07-13T19:04:05+01:002 July 2021|Customer Perspectives, Sales and Marketing Perspective|

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