Cost to Serve
Cost to Serve (by customer or segment) is a measure […]
First Contact Resolution
First Contact Resolution (FCR) is a measure of the effectiveness […]
Acquisition Retention Spending Ratio
Acquisition Retention Spending Ratio provides companies with an insight into […]
Cost per Lead
Cost per Lead is a measure of the costs for […]
Market Share
Market Share provides a measure of the relative share a […]
Search Engine Rankings
Search Engine Rankings measures the ranking a company’s website achieves […]
Market Growth Rate
Market Growth Rate is a measure of the extent at […]
Click-Through Rate
Click-Through Rate measures the amount of people who actually visit […]
Sales Volume Projection
Sales Volume Projection measures the projected or expected volumes of […]
Brand Equity
Brand Equity is a measure of the value a brand […]