Key Performance Indicators & Metrics

Key Performance Indicators: The 75+ Measures Every Manager Needs To Know

Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.

Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.

From net profit margin, to customer satisfaction through to brand equity, six sigma level and employee engagement the book gives you the manageable and essential key indicators.

Key Performance Indicators is an essential reference guide to these indispensable business evaluation tools. You can dip in and learn about each KPI as and when you need it or you can read the book as a whole to help complete your performance management framework, balanced scorecard and business intelligence strategy.

Covering the essential 75 financial and non-financial KPIs that every manager needs to know, the book includes a practical example of each indicator, tips on data collection, target setting and benchmarking, measurement frequency and risks. Key Performance Indicators includes:

• Financial perspectives
• Customer perspectives
• Sales and marketing perspectives
• Operational perspectives and supply chain perspectives
• Employee perspective
• Corporate social responsibility

25 Need-To-Know Key Performance Indicators

Key Performance Indicators (KPIs) are the essential metrics that allow us to track performance and navigate to success. This book outlines the 25 most important financial and non-financial KPIs everyone should know. It also includes 10 handy do’s and don’ts of using KPIs.

The problem is that most managers are struggling to understand and identify the vital few management metrics and instead collect and report a vast amount of everything that is easy to measure.

Based on decades of research and helping many of the world’s most successful companies with their KPIs, Bernard Marr has picked the top 25.

The book has already won the prestigious ‘Best Business Book’ award from WH Smith and currently ranks as one of the top 10 business books in their UK stores.

Key Performance Indicators For Dummies

A complete guide to using KPIs to drive organisational performance

Is your business on track to achieve success? Key Performance Indicators For Dummies covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations.

This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry.

• Learn to design KPIs that are unique to your business and fit closely to your strategic objectives
• Determine which KPI questions you should be asking to achieve the right insights for your business
• Learn the specific KPIs that are appropriate for different business circumstances
• Turn KPIs into deep insights by mastering related reporting and communications practices

KPIs are a crucial part of every manager′s toolkit, and are essential for helping to monitor the execution of business strategies and measure results. Key Performance Indicators For Dummies moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organisational performance.

Learn to:

• Use KPIs to drive performance in your organisation
• Determine which KPIs you should be using and when
• Design your own unique KPIs
• Measure and communicate KPI insights effectively

Your complete guide to using KPIs to drive performance

Is your business on track to achieve success? With the help of this hands–on, friendly guide, managers and business leaders will understand the crucial KPIs that should be implemented for all different aspects of their organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more.

• What are KPIs? uncover the basics of Key Performance Indicators, from why every company needs them and where people go wrong with them to setting the right targets and organising your KPIs
• Develop a winning KPI find expert guidance on deciding on the right KPIs, how to collect the data, applying quantitative methods and finalising your KPIs
• Use it or lose it implement and use KPIs effectively, turn KPIs into insights, get the attention of decision–makers and use graphs and charts to visualise KPIs
• The customer is always right discover ways to develop customer, sales and marketing KPIs, measure the market and your place in it, develop operational and internal process KPIs and more
• Gauge your performance chart how well you re recruiting and how well you re training

Open the book and find:

• Why every company needs KPIs
• The need for KPI frameworks
• How to implement and use KPIs effectively
• Ways to measure profit and revenue growth
• The scoop on shareholder and value–added KPIs
• How to measure project performance
• Tips for developing effective KPIs
• Big KPI mistakes to avoid
• The top KPIs to use

The Intelligent Company: Five Steps To Success With Evidence-Based Management

Today′s most successful companies are Intelligent Companies that use the best available data to inform their decision making. This is called Evidence–Based Management and is one of the fastest growing business trends of our times.

Intelligent Companies bring together tools such as Business Intelligence, Analytics, Key Performance Indicators, Balanced Scorecards, Management Reporting and Strategic Decision Making to generate real competitive advantages.

As information and data volumes grow at explosive rates, the challenges of managing this information is turning into a losing battle for most companies and they end up drowning in data while thirsting for insights. This is made worse by the severe skills shortage in analytics, data presentation and communication.

This latest book by best–selling management expert Bernard Marr, will equip you with a set of powerful skills that are vital for successful managers now and in the future. Increase your market value by gaining essential skills that are in high demand but in short supply.

Loaded with practical step–by–step guidance, simple tools and real life examples of how leading organizations such as Google, CocaCola, Capital One, Saatchi & Saatchi, Tesco, Yahoo, as well as Government Departments and Agencies have put the principles into practice.

Click here to read a sample chapter