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Getting Insights From Exit Interviews: The Good, The Bad and The Ugly
Lots of companies, particularly larger organisations, conduct exit interviews to gather feedback from employees who are leaving the company. But in my experience, exit interviews rarely deliver great insights – as in, the kind of insights that lead to positive change. In this article, we’ll look at the good, the bad and the downright ugly aspects of exit interviews, and explore whether there’s a better way to gather insights from your employees. The good Clearly, any attempt to find out how employees (including departing employees) feel about the business should be applauded. Done well, exit interviews give employers the opportunity [...]
Man Vs. Machine: The 6 Greatest AI Challenges To Showcase The Power Of Artificial Intelligence
As artificial intelligence (AI) research and development continues to strengthen, there have been some incredibly intriguing projects where machines battled man in tasks that were once thought the realm of humans. While not all were 100% successful, AI researchers and technology companies learned a lot about how to continue forward momentum as well as what a future might look like when machines and humans work alongside one another. Here are some of the highlights from when artificial intelligence battled humans. World Champion chess player Garry Kasparov competed against artificial intelligence twice. In the first chess match-up between machine (IBM Deep [...]
What Is Your Digital IQ? And 6 Simple Steps To Boost It
The Digital IQs—a measurement of an organisation’s abilities to harness and profit from technology—of most companies are getting lower over the last decade according to a PwC’s 2017 Global Digital IQ Survey: 10th anniversary edition. However, in most cases, this isn’t for lack of resources devoted to digital pursuits. In fact, there are certainly significant advances from most companies, but according to the PwC survey, just 52% of businesses would rate their Digital IQ as strong in 2017; which is down from 67% in the last survey in 2016. Every company in every industry needs to invest and create strategies to increase [...]
Text Analytics: How To Analyse And Mine Words And Natural Language In Businesses
Most businesses have a huge amount of text-based data, such as memos, company documents, emails, reports, media releases, customer records and communication, websites, blogs and social media posts. Until recently it wasn’t always that useful, at least in terms of easily extracting business-critical insights. But that has all changed thanks to text analytics. Understanding text analytics Text analytics, also known as text mining, is a process of extracting value from large quantities of unstructured text data. While the text itself is structured to make sense to a human being (i.e. A company report split into sensible sections) it is unstructured [...]
The Biggest Benchmarking Mistakes And Pitfalls You Must Avoid
Benchmarking – the process of comparing business performance against the performance of others – is a popular performance management tool. But while benchmarking can deliver potentially powerful insights that can lead to performance improvements, that’s only the case if you can avoid the key mistakes and pitfalls of benchmarking. In my experience, many companies fall foul of these pitfalls and fail to get the most out of benchmarks. In this article, we’ll look at the advantages of benchmarking, the potential pitfalls, and how to overcome these pitfalls to use benchmarking effectively in your organisation. Different types of benchmarking I’ve written [...]
The Amazing Ways AI And Machine Learning Are Used In The Gaming Industry
Long before artificial intelligence was a glimmer in the eye of the financial, transportation or healthcare industries, it was being developed and tested in the gaming community. In fact, the earliest instance of artificial intelligence in games was in 1952, when a UK graduate student created an AI that could play a perfect game of tic-tac-toe. Gaming has driven a lot of the artificial intelligence innovations and served as a proving ground for constructed environments and realism tests that are applicable in other industries. Today, AI developers are figuring out ways to make machines think, learn and develop their own [...]
How Amazon Uses Artificial Intelligence: The Flywheel Approach
Let’s face it: Amazon’s got an edge. As an early adopter of artificial intelligence, and one of the first companies to build their business around AI and machine learning, Amazon has always had a competitive advantage. Let’s take a look at why Amazon’s approach is so successful, and how their AI strategy creates an incredible customer experience. Integrating AI from Top to Bottom Amazon is a company that has reorganized and restructured itself to leverage artificial intelligence in every part of the organization. Amazon’s recommendation engines are now driving 35% of total sales. They’re applying continuous AI to understand the [...]
CES 2019 Trends To Watch – 5 Predictions Everyone Should Read
CES 2019 is nearly upon us – when thousands of tech enthusiasts will descend on Las Vegas for a chance to get hands-on with the latest gadgets and devices, we will want in our lives during 2019 and beyond. As the world's biggest consumer technology event, CES is where the manufacturers of phones, televisions, computers, toys, and wearables announce their plans and unveil new products for the year ahead. Last year the inevitable new mobile handsets from the likes of Samsung and Huawei, OLED televisions and virtual reality were among the hot topics. But what will grab the headlines this [...]
5 Essential Blockchain Predictions
The potential for blockchain technology to bring about widespread change has been predicted since 2011 and the emergence of Bitcoin. But it was this year when the concept really started to capture people’s attention. Perhaps spurred on by the meteoric rise in price of Bitcoin – the first tangible example of a blockchain technology – hype grew around encrypted, distributed ledgers in the financial sector. Blockchain-focused financial services startups raised $240 million in venture funding during the first half of the year. However, its potential was beginning to be recognised across other sectors and industries. 2018 is likely to see [...]
The Amazing Ways AI Has Changed Black Friday And Cyber Monday Forever
Bagging discounts on Black Friday and Cyber Monday has become a yearly ritual for many of us. The roots go back to the early 20th century – a folk belief is that it is the day retailers go “into the black” after running at a loss for the year. In reality the term was first connected with the day after Thanksgiving as a comment on the nightmarish congestion generated by the crowds in Philadelphia. In the 1980s sports games gave way to shopping as the public’s favourite post-Thanksgiving pastime. Cyber Monday arose in the mid-noughties when marketers realised that workers [...]