KPI Library

P/E Ratio stands for Price Earnings Ratio which provides an […]

Conversion Rate is a measure of the success rate of […]

Water Footprint is a measure of the total level of […]

Help Desk First Call Resolution (HD FCR) is a measure […]

Net Profit Margin (also referred to as return on sales […]

IT Project Cost Variance is an indicator of the extent […]

Page Views measures the total number of web pages viewed […]

Employee Satisfaction Index is a multi-item measure of how satisfied […]

Net Income Margin (also referred to as return on sales […]

Cost Avoidance Score is a measure that helps to assess […]

Innovation Pipeline Strength (IPS) is an indicator of how strong […]

Executive-to-Employee Pay Ratio is a measure of the gap between […]

Customer Profitability is an indicator of how much profit a […]

Conversion Rate is a measure of the success rate of […]

Supply Chain Miles measures the distance goods (or services) have […]

Internal Service Satisfaction Score measures the level of satisfaction with […]

Gross Profit Margin puts the direct costs of producing products […]

Sales Volume Projection measures the projected or expected volumes of […]

Bounce Rate essentially represents a measure of website attractiveness. It […]

Employee Engagement Level is a multi-item measure of how engaged […]

Return on Sales (also referred to as net profit margin […]

The Net Promoter Score is a measure of customer satisfaction […]

Time to Market measures how long it takes to get […]

Time to Hire is a recruitment indicator that shows how […]

Customer Lifetime Value is an indicator of the financial value […]

Online Share of Voice (OSOV) measures the relative share of […]

Waste Reduction Rate is a measure of the level to […]

Enterprise Architecture Compliance Ratio measures the extent to which IT […]

Total Shareholder Return (TSR) measures the earnings of a share […]

Direct Product Profitability (DPP) measures profitability by product and therefore […]

Website Non-Availability measures the time that a website is not […]

Staff Advocacy Score is a measure of the extent to […]

Operating Profit Margin (often shortened to just Operating Margin) provides […]

Customer Retention Rate is an indicator of customer loyalty (or […]

First Pass Yield (FPY) is a measure of the operational […]

Training Return on Investment is a measure of training effectiveness. […]

Return on Innovation Investment measures the returns generated from investments […]

Social Networking Footprint is data collected through online tools that […]

Waste Recycling Rate measure to what extent a company is […]

IT Maintenance Ratio provides an insight into how much money […]

Net income (also referred to as net profits or net […]

Revenue per User (RPU) measures a company’s profitability on a […]

Brand Persuasion Score measures the percentage of customers who say […]

Employee Churn Rate is a measure of the level of […]

ROCE stands for Return on Capital Employed and is a […]

Customer Turnover Rate measures customer loyalty through the rate at […]

Rework Level measures the amount of rework that has to […]

Leaver Attitude Score measures the attitude of employees who leave […]

Human Capital Value Added (HCVA) is a measure of the […]

Klout Score is an indicator of social media influence (for […]

Product Recycling Rate measures the proportion of the products a […]

Average age of IT Infrastructure measures the average age of […]

Sales (also referred to as turnover or revenue) is simply […]

Percentage Revenue per Major Customer measures a company’s profitability on […]

Six Sigma Level measures the extent to which a company’s […]

Average Employee Tenure is a measure of the time employees […]

ROA stands for Return on Assets and measures a company’s […]

Customer Engagement measures the level to which customers are engaged […]

Quality Index is usually a multi-item measure that assesses key […]

Strategy Awareness Level measures the percentage of the workforce that […]

Revenue per Employee is an indicator of how much revenue […]

Corporate Reputation is an indicator of the reputation a company […]

Number of Near Misses is an indicator of safety in […]

Average age of Software measures the average age of the […]

Earnings (also referred to as net income or net profit) […]

Sales by Channel is an indicator that breaks sales down […]

Capacity Utilisation Rate measures the extent to which a company […]

Absenteeism Bradford Factor is a measure of the level of […]

D/E Ratio stands for Debt to Equity Ratio and provides […]

SERVQUAL is a measure of the service quality a company […]

Overall Equipment Effectiveness (OEE) measures the extent to which existing […]

Average Applications to Open Posts helps to measure how attractive […]

Energy Consumption is a measure of how much energy a […]

Delivery In Full, On Time (DIFOT) Rate is a measure […]

Time Lost due to Accidents or Injuries is an indicator […]

EBIT stands for Earnings Before Interest and Taxes. By taking […]

Quotation Conversion Rate measures the success rate (percentage) a company […]

Process Waste Level is an indicator of the extent to […]

360-Degree Feedback Score is a measure of people performance through […]

Cash Conversion Cycle is a measure of how healthy the […]

Customer Complaints are indicators of customer dissatisfaction with the goods […]

Process Downtime Level measures the extent to which an operational […]

Supplier Environmental Sustainability Index is an indicator that measures the […]

Saving Levels Due to Conservation and Improvement Efforts measures the […]

First Contact Resolution (FCR) is a measure of the effectiveness […]

System Downtime measures the extent to which IT systems are […]

EBITDA stands for Earnings Before Interest, Taxes, Depreciation and Amortisation. […]

Upselling Success Rate measures the percentage of upselling attempts or […]

Order Fulfillment Cycle Time measures the time it takes from […]

Employee Core Competency Profile is an indicator that helps companies […]

Working Capital Ratio (also referred to as current position) is […]

Market Share provides a measure of the relative share a […]

Machine Downtime Level measures the extent to which an operational […]

IT Project Schedule Variance is a measure of the extent […]

Revenue (also referred to as turnover or sales) is simply […]

Risk likelihood versus consequence is an indicator that helps organisations […]

Cost per Lead is a measure of the costs for […]

Supplier Performance Score is a multi-idem measure that assesses the […]

Return on Investment (ROI) (also referred to as the Rate […]

Cross-Selling Success Rate measures the percentage of upselling attempts or […]